The continued development of multichannel retail is leaving even the largest retailers assessing whether their business models, operations and structures are right for the future. Ecommerce can no longer be a siloed side business, but is integral to the entire business as a sales, marketing, service and customer interaction channel.
Deciding on a course of change, let alone implementing it, can be daunting for both the board and individual members of staff. Our experience in this area – and particularly supporting retailers as a partner and trusted advisor – gives us confidence that we can help you. We have supported businesses as they reorganised their structures, responsibilities and processes; and sometimes there has been an accompanying programme of technology re-evaluation or change too.
Our expertise is backed by an empathy that comes from our consultants having all worked in head office retail positions. They understand what it is like to go through such a process while being expected to get on with their day job. And so we work closely with HR and internal communications teams as well as the board to ensure the best possible results.
Practicology is an independent ecommerce consultancy with a global footprint. We are different from most ecommerce consultancies for a number of reasons, but the most important one is… we’ve all done the job
If you would you like to know more about this topic or Practicology, then please contact us.